Also Known as 'on-demand' or a 'break/fix' IT support service.
We offer Ad-Hoc onsite and remote support to any new and existing customers that require the unexpected and unplanned need for external assistance.
We don’t think one size fits all, and we don’t try to fit you in to our support model. We realise that different people and different businesses need different support, and we try to mould our support to fit you.
For many of our clients, the ad-hoc, break/fix support approach is the right approach for them, so that’s exactly what we do.
PCs and Laptops
...new builds, upgrades, repairs, replacements and mods. Whatever you need, let us quoteWindows / macOS / Linux ,,,
...from new installs, to upgrades, to patching and troubleshooting.Network , WIFI , Internet
...we do new builds, repairs, troubleshooting and customisation and morePABX / Telephony / VOIP
...advanced integrations, tweaking, troubleshooting and new installsHOSTING / WEBSITE / EMAIL / M365
...even your online presence and downtime can be resolved by us.
How do we charge ?
Our billing is provided at a per hour or part thereof basis for all onsite visits. Remote support billing is broken up into quanities and batches of 15min intervals. It is important to know that we are billing for our time and years of knowledge and experience combined, factored into resolving your issues in the quickest and least impactful approach.
#Support
The start of the process
STEP 1
Log a fault by emailing support@pro2col.co.za / creating a ticket online from the support button on top or by calling us on 021 2011555
STEP 2
Once a ticket is logged and you have received your ticket ID, we will assess the priority and arrange the next step via reply to your ticket or by direct communication via a call or whatsapp.
Step 3
Once assessed and resolved, we will provide feedback and close the ticket along with any notes for future reference, followed by any billing associated.
Noteworthy agreement
We have built many relationships with various suppliers, support affiliated companies and clients whom have contributed to the knowledgebase and reach of being able to resolve your support requirements. If we cannot resolve the problem directly, we will definetly be able to get a trusted provider involved to get a solution.
Your priority becomes our priority.
