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NEED REMOTE SUPPORT?

1

Create a ticket by emailing support@pro2col.co.za with a full description of your request. Alternatively if you don't have access to email, you can create a ticket by clicking the red SUPPORT button below and to the right.
2

Download Teamviewer or Anydesk from the right, then open and leave running until our support session is complete. Do not use the keyboard and mouse during our remote session. (We cannot access your machine without your approval).
3

Submit your RustDesk or Teamviewer ID / PASSWORD or your AnyDesk ADDRESS in reply to the support ticket created or via Whatsapp for Business and we will initiate a remote session for your acceptance.

Note that all remote support work is billable. If you need more information regarding the billing, please enquire via your ticket first!

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Pro2col Lab

Pro2col Lab

We are an IT Support company based in Cape Town operating since November 2005

T (021) 201 1555
Email: info@pro2col.co.za

Pro2col Lab
Suite 141, The Quays, Park Lane, Century City

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15 May 2025

Category: How To’s

RustDesk – Our new preferred Remote Support Tool

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Pro2col
Friday, 13 December 2024 / Published in How To's
We have approved RustDesk as our primary choice for connecting and supporting our clients. Some of the decisions are based on how complicated the other tools have become for our clients to download, install and then provide the necessary information to us in order to start a remote support session. In addition to this, we
REMOTE SUPPORT

Cudy Mesh – DHCP to PPPOE

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Pro2col
Thursday, 20 June 2024 / Published in How To's
The following steps will guide you through in changing your Cudy Mesh router  from DHCP to PPPoE. They are based on default settings of the router with IP address not having changed during setup. Once entered, click on Save & Apply.

Tenda AC10 – DHCP to PPPOE

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Pro2col
Thursday, 20 June 2024 / Published in How To's
The following steps will guide you through in changing your Tenda AC10 router from DHCP to PPPoE. They are based on default settings of the router with IP address not having changed during setup. Once entered, click on Connect to apply the changed settings.

Huawei AX3 – DHCP to PPPOE

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Pro2col
Thursday, 20 June 2024 / Published in How To's
The following steps will guide you through in changing your Huawei AX3 router from DHCP to PPPoE. They are based on default settings of the router with IP address not having changed during setup. Once entered, click on Save to apply the changed settings. *(note if you are connected wirelessly, you may need to reconnect to the

Tenda F9 – DHCP to PPPOE

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Pro2col
Thursday, 20 June 2024 / Published in How To's
The following steps will guide you through in changing your Tenda F9 router from DHCP to PPPoE. They are based on default settings of the router with IP address not having changed during setup.

Using Authy as your 2FA tool.

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Pro2col
Tuesday, 24 October 2023 / Published in How To's, Videos worth watching
Two-factor authentication (2FA) is the best way to protect yourself online. Defeat cyber criminals & avoid account takeovers with stronger security, for free! Watch the video below to learn more about why you should enable 2FA for your accounts. To simply follow the install guide, scroll to the bottom Why use Two-Factor Authentication Relying on
2FASECURITY

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