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NEED REMOTE SUPPORT?

1

Create a ticket by emailing support@pro2col.co.za with a full description of your request. Alternatively if you don't have access to email, you can create a ticket by clicking the red SUPPORT button below and to the right.
2

Download Teamviewer or Anydesk from the right, then open and leave running until our support session is complete. Do not use the keyboard and mouse during our remote session. (We cannot access your machine without your approval).
3

Submit your RustDesk or Teamviewer ID / PASSWORD or your AnyDesk ADDRESS in reply to the support ticket created or via Whatsapp for Business and we will initiate a remote session for your acceptance.

Note that all remote support work is billable. If you need more information regarding the billing, please enquire via your ticket first!

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COMPANY NEWS

Sharing the information around whats happening at Pro2col Lab

UP TO DATE INSIDE INFORMATION. READ IT FIRST HERE.

VUMA Notice | Pricing Change

VUMA have implemented a price change, and as a result, there will be adjustment to your service pricing, effective from 1 April 2025  (Invoiced on 25 March 2025) This is affective across all our VUMA home (FTTH) clients. If you are unsure if this affects you or you would like to know the increase to your
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Openserve Notice | Pricing Change

Openserve and Webconnect have implemented a price change, and as a result, there will be adjustment to your service pricing, effective from 1 April 2025  (Invoiced on 25 March 2025) This is affective across all our openserve home (FTTH) clients. If you are unsure if this affects you or you would like to know the
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Datacenter server relocation

Our Datacenter is relocating and majority of our clients connected with WEB and EMAIL services will be affected. When : Wednesday 08 January 2025 The maintenance window will be from 22:00 – 06:00 SAST. Servers will be downed from 22:00 with the expected downtime for our servers to last up to 120 minutes. The additional
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Frogfoot | Pricing Alignment

We have been informed by Frogfoot of an upcoming price adjustment to your service, which will be effective from 1 February 2025. If you wish to explore other options or make changes to your package, please let us know by 15 January 2025 so that we can arrange the change implementation for you.  If you
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Network Update

Out network operators are implementing some network changes that require a transition from DHCP to PPPOE. What is this? Simply put, its a different way that your router will authenticate your service on the network. In an effort to continue providing the best service to you, this change is necessary to later provide additional features

VUMA Notice | Pricing Alignment

We are aligning all our VUMA customers that never received the pricing upgrade when the prices last increased. Existing clients benefitted having us absorb the small increase whilst new customers signed up with the newly adjust pricing. As of 1 May we are adjusting our long standing customers that benefitted by synchronising the billing and
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Octotel | Business Product Changes

As of 1 April 2024 all our Octotel Business clients will see the following product adjustments. 50/25Mbps – (New Service Option)50/50Mbps – upgrades to 75/75Mbps100/100Mbps – upgrades to 150/150Mbps200/200Mbps – upgrades to 300/200Mbps 400/200Mbps – (New Service Option)1000/100Mbps – upgrades to 1000/200Mbps Should you wish to alter your package to a more suitable product or
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Openserve Notice | Pricing Alignment

The Speed upgrades have made it easy for you to enjoy an even better experience for streaming, gaming and connecting at fast speeds. However, Openserve have informed us that they will be increasing their fibre pricing, so we will simply be passing this increase on to you with no added markup to our benefit.    This
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Web / Email / Domain – Hosting changes

We are adjusting all our hosting packages and phasing out the HOME MICRO and HOME MICRO PRO hosting options and migrating all to the BUSINESS BASIC packages. This is a considerable jump from the R19 per month and R39 per month Micro and Micro Pro package which has been unchanged over 10 years. The Basic
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Service Pricing Alignment – VUMA

We have carried the last price increase for some of our customers that was implemented in November 2022, for almost a full year. No changes from VUMA have been implemented as yet, but we are forced to align the billing with our current package offers. Most of you will notice a R20 to R50 price
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Accounting Package Migration

We have decided to Migrate away from Pastel and into Xero. The idea was to transition into a more actively developing cloud based software package that supports more payment gateways allowing us to offer more user-friendly options to you with realtime updates of account activity. The process has already begun and we are currently running
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LOG A REQUEST FOR SUPPORT

Complete this form in detail to generate a ticket for reponse to your fault.
Once submitted, you will receive a reference email in order to continue the path in troubleshooting with our support team.

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