×

NEED REMOTE SUPPORT?

1

Create a ticket by emailing support@pro2col.co.za with a full description of your request. Alternatively if you don't have access to email, you can create a ticket by clicking the red SUPPORT button below and to the right.
2

Download Teamviewer or Anydesk from the right, then open and leave running until our support session is complete. Do not use the keyboard and mouse during our remote session. (We cannot access your machine without your approval).
3

Submit your RustDesk or Teamviewer ID / PASSWORD or your AnyDesk ADDRESS in reply to the support ticket created or via Whatsapp for Business and we will initiate a remote session for your acceptance.

Note that all remote support work is billable. If you need more information regarding the billing, please enquire via your ticket first!

PATCH AND UPDATE MANAGEMENT

Effortless management of windows and 3rd party UPDATES. We manage the update rollouts and acceptance of service packs on your behalf.

RMM CENTRALIZED PATCH MANAGEMENT

Complete lifecycle management from deployment

Patch management is the process of applying updates to software, drivers, and firmware to fix vulnerabilities, improve performance, and ensure compliance. Effective patch management also helps ensure the best operating performance of systems, boosting productivity.

You may already have experience windows restarting at the most inconvenient times to apply updates and force a reboot. In the middle of an online meeting or when you have not saved the last bit of draft work. Our Patch management system allows scheduled rollouts of updates during quiet times or outside working hours.

  • Security

    The most critical and obvious benefit is better network security. By securing your network before breaches can happen, you can avoid data theft, legal issues and lasting reputation damage.
  • Productivity

    Having up to date systems and programs will reduce the amount of bugs or any downtime you can have due to patches not being applied correctly or applied at all. A patch will boost productivity by keeping your systems up to date with the latest codes.
  • Compliance

    With the increase in cyber threat, regulations are increasing and companies are required to follow cyber security best practices. Failure to comply could potentially lead to legal penalties for your business. Patch management ensures you stay compliant with these standards.
  • Remote protection

    Businesses world wide are encouraging remote working nowadays, 70% of workers around the world work from home at least one day a week. So to protect yourself, patch management can be implemented as part of a remote workforce support solution to protect all of your company’s devices, no matter where in they’re located.
  • Innovation

    Keeping up with the latest technologies and updates is important in today’s world as it seems it’s evolving everyday, patch management will help you make sure you have the latest software with the latest features that could benefit your business.

How can I get the Patch and Update Management Tool?

Start by downloading our system tray icon by clicking here . Once the agent file has completed, access your downloads folder and unzip or open the compressed agent file and simply run the file for the script to initialise and download in the background. After 5-10 minutes, you will see the agent popup in your system tray. More information avout the System Tray Application can be found here

#Activate

2 Step activation process.

STEP 1

Once you have the agent installed, create a support ticket so we can assist with licensing and enrollment. These steps are seemless and once a license has been aquired, the patch Management is applied.

STEP 2

Sit back and wait. This last step is automated from our end. We will push the apply the Patch and Update Management and schedule the rollout according to your preferences.

Licensing

Email support@pro2col.co.za to create a support ticket for licensing or click the Create a Ticket above on our website. We will apply the applicable license remotely once assigned.

Disclaimer and Notice

Our agent is also a multi tool and collects data about your system hardware and software installed. Our management portal displays this detail as an audit to us. We use this information in recommendation of any hardware upgrade or software updates. This tool is also used to deploy our Managed Antivirus Software should you opt for this paid service as well as to deploy the Patch Management software that keeps your Operating system and 3rd Pary applications up to date with planned update rollouts. Both of these are extra billable services and can be deployed at your request.

TOP
×

Whatsapp Support!

Click on the representative currently listed and available to assist.

×