Create a ticket by emailing support@pro2col.co.za with a full description of your request. Alternatively if you don't have access to email, you can create a ticket by clicking the red SUPPORT button below and to the right.

Download Teamviewer or Anydesk from the right, then open and leave running until our support session is complete. Do not use the keyboard and mouse during our remote session. (We cannot access your machine without your approval).

Submit your Teamviewer ID / PASSWORD or your AnyDesk ADDRESS in reply to the support ticket created or via Whatsapp for Business and we will initiate a remote session for your acceptance.

Note that all remote support work is billable. If you need more information regarding the billing, please enquire via your ticket first!


Your privacy is important to us.

Privacy Statement revised as of May 7, 2020

1. Overview

Pro2col Lab, its affiliates and group partner companies (“We”, “Us”, or “Our”) recognise the need for protection and management of your personal information. We have therefore adopted this Privacy Statement to assist you in understanding what information We collect and how that information is used and shared. This Privacy Statement applies to the information We collect when you access any Pro2col Lab website, when you purchase or use a Product or Service, or when you provide any non-public information to us.

Before you access any Pro2col Lab website, such as at http://www.pro2col.co.za, purchase or use Pro2col Lab products or services, or provide any non- public information to Us, you should review this Privacy Statement to understand Our information collection and use practices.

2. Information We Collect

We collect certain categories of information about you and the device that you are using, particularly when you visit our websites but also when you use or purchase our products or when you provide confirmation to allow our remote services. In particular:

Contact Information: Contact information is information or data that can be used to identify or contact a specific individual. For example, when you access Our websites, We ask you to provide certain contact information when you create an support requests, such as your name, address, phone number, e-mail address, contact preferences. If you do not wish to provide the information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.

Payment Information: If you purchase a product or service from Pro2col Lab, you will need to provide us with payment information. This may include billing and other transaction information, credit card number, or other financial information that we can use to ensure proper payment for the services you are purchasing.

Device Information: As is true of most websites, We gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you.

Tracking and Location Information: We may collect and/or track certain information that is derived from the use of our products such as usage patterns, travel patterns, web site page views and traffic patterns. We may use this tracking and location information for statistical purposes to improve our products and services and to help users manage their environment and infrastructure more efficiently.

Pro2col Lab Blog: If you use Our blog on Our web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users viewing the our blog, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blog in by means of comments. Although We are not responsible for the personally identifiable information you choose to submit via these blogs / comments.



Monday To Thursday
8:00 – 17:00
8:00 - 16:00

Covid-19 Weekday extension
17:00 - 20:00
Whatsapp and Email only

Office : +27 21 201 1555
Whatsapp Business: +27 21 201 1555

General: info@pro2col.co.za
Accounts: accounts@pro2col.co.za
Sales: sales@pro2col.co.za
Support: support@pro2col.co.za


Whatsapp Support!

Click on the representative currently listed and available to assist.