Outage ID: 87666
Details: A Fibre outage is affecting Frogfoot customers in the following areas: - City of Cape Town/Cape Town/Kirstenhof. Logged : 2024-02-29T14:20:16
Logged on : 29 February 2024 Affected Customers : City of Cape Town/Cape Town/Kirstenhof
Details: A Fibre outage is affecting Frogfoot customers in the following areas: - City of Cape Town/Cape Town/Kirstenhof. Logged : 2024-02-29T14:20:16
Logged on : 29 February 2024 Affected Customers : City of Cape Town/Cape Town/Kirstenhof
Outage ID: 87665
Details: A Fibre outage is affecting Frogfoot customers in the following areas: - City of Cape Town/Cape Town/Tokai. Logged : 2024-02-29T14:20:15
Logged on : 29 February 2024 Affected Customers : City of Cape Town/Cape Town/Tokai
Details: A Fibre outage is affecting Frogfoot customers in the following areas: - City of Cape Town/Cape Town/Tokai. Logged : 2024-02-29T14:20:15
Logged on : 29 February 2024 Affected Customers : City of Cape Town/Cape Town/Tokai
Clients reporting issue of activation page appearing and unable to browse. please contact us on our whatsapp for business line 0212011555 or email support@pro2col.co.za if you are experiencing the same
UPDATE : problem resolved
UPDATE : problem resolved
A Fibre outage is affecting Frogfoot customers in the following areas: - City of Cape Town/Simon's Town/Fish Hoek/Glencairn. Logged : 2024-05-06T16:54:29
UPDATE : problem resolved
UPDATE : problem resolved
Extended areas have also come in - Table View / Milnerton / Blouberg / Durbanville / Kraaifontein / Tokai / Lakeside / Yzerfontein / Wellington / Stellenbosch / Darling
UPDATE : problem resolved
UPDATE : problem resolved
Incoming reports of no connectivity in Milnerton and Tableview. We are currently investigating.
UPDATE : clients reported to be back online . No further investigation required.
UPDATE : clients reported to be back online . No further investigation required.
We are aware of some DHCP users being redirected to authenticate their usernames again. Our Engineers are investigating the cause to resolve the issue as soon as possible. We sincerely apologise for any inconvenience caused.
Please contact us on our Whatsapp (0212011555) or via email (support@pro2col.co.za) for your username if you dont have any record of this.
Please contact us on our Whatsapp (0212011555) or via email (support@pro2col.co.za) for your username if you dont have any record of this.
Subject: Frogfoot Degraded service
Posted: 2025-01-01 06:37:00
Message: Frogfoot notified us of an outage causing degraded service for some users in the following areas. Engineers are currently working on restoring services as soon as possible. We sincerely apologise for the inconvenience caused.
Reference: FRG7013707
area/s affected:
Rondebosch, Cape Town CBD, Bellville, Rynfield, Pinelands, Montague Gardens, King Williams Town, Matroosfontein, Knysna, Mossel Bay, Goodwood, George, Blue Downs, Kempton Park, Franschhoek, Blouberg, Somerset West, Atlantis, Richards Bay, Swellendam, Yzerfontein, Oudtshoorn, Port Elizabeth, Tableview
Posted: 2025-01-01 06:37:00
Message: Frogfoot notified us of an outage causing degraded service for some users in the following areas. Engineers are currently working on restoring services as soon as possible. We sincerely apologise for the inconvenience caused.
Reference: FRG7013707
area/s affected:
Rondebosch, Cape Town CBD, Bellville, Rynfield, Pinelands, Montague Gardens, King Williams Town, Matroosfontein, Knysna, Mossel Bay, Goodwood, George, Blue Downs, Kempton Park, Franschhoek, Blouberg, Somerset West, Atlantis, Richards Bay, Swellendam, Yzerfontein, Oudtshoorn, Port Elizabeth, Tableview
P2L:Fibre - Frogfoot
Subject: Frogfoot Degraded service Posted: 2025-01-01 06:37:00 Message: Frogfoot notified us of an outage causing degraded service for some users in the following areas. Engineers are currently working on restoring services as soon as possible. We sincerely…
UPDATE : FRG7013707
Update on X at : 7:41 PM · Jan 1, 2025
Outage Update | CPT Subset |The replacement line card which was installed turned out to be faulty. We are in the process of sourcing a new one from the warehouse.
Update on X at : 7:41 PM · Jan 1, 2025
Outage Update | CPT Subset |The replacement line card which was installed turned out to be faulty. We are in the process of sourcing a new one from the warehouse.
P2L:Fibre - Frogfoot
UPDATE : FRG7013707 Update on X at : 7:41 PM · Jan 1, 2025 Outage Update | CPT Subset |The replacement line card which was installed turned out to be faulty. We are in the process of sourcing a new one from the warehouse.
UPDATE : FRG7013707
Subject: Frogfoot Degraded service - Eastern & Western Cape
Posted: Fri, Jan 03, 2025 at 13:00 PM
Message: The Frogfoot core team has rebooted the affected switch and is completing final checks. Stability will be monitored throughout the day.
Subject: Frogfoot Degraded service - Eastern & Western Cape
Posted: Fri, Jan 03, 2025 at 13:00 PM
Message: The Frogfoot core team has rebooted the affected switch and is completing final checks. Stability will be monitored throughout the day.
P2L:Fibre - Frogfoot
UPDATE : FRG7013707 Subject: Frogfoot Degraded service - Eastern & Western Cape Posted: Fri, Jan 03, 2025 at 13:00 PM Message: The Frogfoot core team has rebooted the affected switch and is completing final checks. Stability will be monitored throughout…
UPDATE: FRG7013707
Reports coming in that service has dropped again. We are monitoring status and no further updates have been listed by Frogfoot. Will continue to source and provide updates here.
Reports coming in that service has dropped again. We are monitoring status and no further updates have been listed by Frogfoot. Will continue to source and provide updates here.
Subject: Authentication
Posted: 2025-05-17 16:00:00
Message: We are currently having difficulties with some users authenticating their data accounts. Our engineers are currently working on restoring services. We sincerely apologise for the inconvenience caused.
UPDATE: services restored and all customers that reported it are also back online.
Posted: 2025-05-17 16:00:00
Message: We are currently having difficulties with some users authenticating their data accounts. Our engineers are currently working on restoring services. We sincerely apologise for the inconvenience caused.
UPDATE: services restored and all customers that reported it are also back online.
We are investigation a national outtage affecting many users. More information to follow
Subject: Service Interruption - Western Cape, Eastern Cape
Posted: 2025-09-04 09:40:00
Message: We are aware that some fibre clients in the Western Cape and Eastern Cape are experiencing intermittent or no connectivity. Our engineers are actively investigating and working to resolve the issue as soon as possible. We apologise for the inconvenience and appreciate your patience.
{{FAULT RESOLVED : 12:08 | 04/09/2025}}
Posted: 2025-09-04 09:40:00
Message: We are aware that some fibre clients in the Western Cape and Eastern Cape are experiencing intermittent or no connectivity. Our engineers are actively investigating and working to resolve the issue as soon as possible. We apologise for the inconvenience and appreciate your patience.
{{FAULT RESOLVED : 12:08 | 04/09/2025}}
Subject: Authentication
Posted: 2026-02-04 05:24:00
Message: We are currently investigating reports of authentication issues affecting some data accounts. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologise for the disruption and appreciate your patience.
Posted: 2026-02-04 05:24:00
Message: We are currently investigating reports of authentication issues affecting some data accounts. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologise for the disruption and appreciate your patience.
Subject: Authentication
Posted: 2026-05-16 10:24:00
Message: We are aware that some users are unable to authenticate on their Fiber services. Our engineers are actively working to restore services as quickly as possible. We sincerely apologise for any inconvenience this may cause.
Posted: 2026-05-16 10:24:00
Message: We are aware that some users are unable to authenticate on their Fiber services. Our engineers are actively working to restore services as quickly as possible. We sincerely apologise for any inconvenience this may cause.
P2L:Fibre - Frogfoot
Subject: Authentication Posted: 2026-05-16 10:24:00 Message: We are aware that some users are unable to authenticate on their Fiber services. Our engineers are actively working to restore services as quickly as possible. We sincerely apologise for any inconvenience…
Subject: Authentication
Posted: Sat, May 16, 2026 at 16:10 PM
Message: We are seeing authentication services return to normal. Our engineers are currently monitoring the system for ongoing stability. Thank you for your continued patience.
Posted: Sat, May 16, 2026 at 16:10 PM
Message: We are seeing authentication services return to normal. Our engineers are currently monitoring the system for ongoing stability. Thank you for your continued patience.