This is not a Fibre notice, but we are receiving multiple complaints that internet is down. Please note that we are aware of the WHATSAPP service that is down only. This is not as a result of our service to you. We expect there to be some more public information once these details are released.

We are aware of some users losing connectivity on their Fibre accounts. Affected users should be redirected to fibre.internet.co.za or can enter the URL in the address bar of the browser to authenticate with their Fibre username again. Our engineers are currently investigating. We sincerely apologise for the inconvenience caused.

If you are unaware of your username to active, please send a direct message here in Telegram or over Whatsapp

• Subject: Octotel outage - Rondebosch
• Category: Fibre
• Date Start: 06 Oct 2021 14:20:00
• Message: Octotel is experiencing an outage in Rondebosch. Octotel engineers are currently investigating and working on restoring services.

Area/s affected:

Rondebosch

Please take note of the following notice that may affect you and your services:

• Subject: Octotel planned maintenance - Rondebosch
• Category: Fibre
• Date Start: 25 Oct 2021 23:00:00
• Message: Octotel is performing planned maintenance on their network that will affect users in Rondebosch. Users will experience intermittent connectivity during the maintenance period.

Start Date: 2021-10-25 23:00:00
End Date: 2021-10-26 06:00:00

Area/s affected:

Rondebosch

• Subject: Octotel planned maintenance - The Claremont, Main road, Cape Town
• Category: Fibre
• Date Start: 18 Nov 2021 08:00:00
• Message: Octotel is performing planned maintenance on their network that will affect users in The Claremont, Main road, Cape Town. Users may experience intermittent to no connectivity during the maintenance period.

Start Date: 2021-11-18 08:00:00
End Date: 2021-11-18 16:00:00

Area/s affected:

The Claremont, Main road, Cape Town

There is currently a widespread outage affecting customers on the Octotel network. Octotel Engineers are currently investigating.

Connection has been restored for customers that were affected by the Octotel Network outage. Should you still be affected, please reboot your router.

Please take note of the following notice that may affect you and your clients services:

• Subject: Octotel planned maintenance - Green Point node
• Category: Fibre
• Date Start: 30 Aug 2022 23:00:00
• Message: Octotel is performing planned maintenance on their network that will affect users on the Green Point node. Users may experience a drop in connectivity during the maintenance period. Start Date: 2022-08-30 23:00:00 End Date: 2022-08-30 06:00:00 Area/s affected: Beach rd, Victoria rd, Kloof rd, Seacliff rd, Craigrownie rd, Fir rd, Queens rd, Solomons rd, Alexandra rd, Cassel rd, Saunders rd, Ravine rd Ilford, Rochester, Edgewater, Brompton, Tramway, Brevity lane, Portman rd, Koosani ave, Bantry rd

Please take note of the following notice that may affect you and your clients services:
• Subject: Octotel planned maintenance - Vredehoek Node
• Category: Fibre
• Date Start: 05 Sep 2022 23:00:00
• Message: Octotel is performing planned maintenance on their network that will affect users on the Vredehoek Node. Users may experience a drop in connectivity during the maintenance period.

Start Date: 2022-09-05 23:00:00
End Date: 2022-09-06 06:00:00

Road/s affected:

Ludlow
Exner
Belair
Wexford
St James
Lambert
Derry

Subject: Octotel Outage - Ackerville, Kenilworth, Wynberg, Claremont, Newlands
Posted: 2023-09-18 09:54:00
Message: Octotel notified us of an outage affecting users in Ackerville, Kenilworth, Wynberg, Claremont and Newlands. Engineers are currently working on restoring services as soon as possible. We sincerely apologise for the inconvenience caused.

area/s affected:

Ackerville, Kenilworth, Wynberg, Claremont, Newlands

Reported loss of connectivity and activation required in Sea Point area. Octotel are currently investigating.

Octotel are experiencing activation issues between themselves and our clients. If you are affected, please log a fault via support@pro2col.co.za or by visiting our website - We can then update and inform you personally when the activation fault is resolved as well as provide you with your activation username if you dont have this on record.

Apologiers for the inconvenience.

UPDATE: Powering off your Octotel ONT and the router for 2 minutes, then back on should now resolve your connection.

Subject: Octotel Outage - Blouberg, Melkbos
Posted: 2025-01-14 17:05:00
Message: Octotel notified us of an outage affecting some users in Blouberg, Melkbos. Engineers are currently working on restoring services as soon as possible. We sincerely apologise for the inconvenience caused.

area/s affected:

Blouberg
Melkbos

Subject: Authentication
Posted: 2025-05-17 16:00:00
Message: We are currently having difficulties with some users authenticating their data accounts. Our engineers are currently working on restoring services. We sincerely apologise for the inconvenience caused.

UPDATE: services restored and all customers that reported it are also back online.

We are investigation a national outtage affecting many users. More information to follow

Subject: Service Interruption - Western Cape, Eastern Cape
Posted: 2025-09-04 09:40:00
Message: We are aware that some fibre clients in the Western Cape and Eastern Cape are experiencing intermittent or no connectivity. Our engineers are actively investigating and working to resolve the issue as soon as possible. We apologise for the inconvenience and appreciate your patience.

{{FAULT RESOLVED : 12:08 | 04/09/2025}}

Subject: Authentication
Posted: 2026-02-04 05:24:00
Message: We are currently investigating reports of authentication issues affecting some data accounts. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologise for the disruption and appreciate your patience.

{{FAULT RESOLVED}}