This is not a Fibre notice, but we are receiving multiple complaints that internet is down. Please note that we are aware of the WHATSAPP service that is down only. This is not as a result of our service to you. We expect there to be some more public information once these details are released.
Outage ID: 70056
Details: A Fibre outage is affecting Openserve customers in the following areas: - Openserve Cape Town southern suburbs problematic. Logged : 2023-11-06T08:22:11
Logged on : 6 November 2023 Affected Customers : Openserve Cape Town southern suburbs problematic
Details: A Fibre outage is affecting Openserve customers in the following areas: - Openserve Cape Town southern suburbs problematic. Logged : 2023-11-06T08:22:11
Logged on : 6 November 2023 Affected Customers : Openserve Cape Town southern suburbs problematic
A Fibre outage is affecting Openserve customers in the following areas: - City of Cape Town/Parow/Klipkop/Plattekloof1 2 and 3
Subject: Openserve Fibre
Posted: 2024-03-13 11:48:00
Message: We are receiving reports of some users experiencing intermittent to no connectivity on their Openserve Fibre services. We are currently investigating with Openserve to restore services as soon as possible. We do apologise for the inconvenience caused during this time.
{{FAULT RESOLVED : 14:32 | 13/03/2024}}
Posted: 2024-03-13 11:48:00
Message: We are receiving reports of some users experiencing intermittent to no connectivity on their Openserve Fibre services. We are currently investigating with Openserve to restore services as soon as possible. We do apologise for the inconvenience caused during this time.
{{FAULT RESOLVED : 14:32 | 13/03/2024}}
Subject: Openserve Outage - Cape Town
Posted: 2024-10-21 10:43:00
Message: We are investigating reports of poor upload speed affecting clients on the Openserve network in Cape Town. We are working on identifying and resolving this issue as quickly as possible. We apologize for any inconvenience that this may be causing.
Posted: 2024-10-21 10:43:00
Message: We are investigating reports of poor upload speed affecting clients on the Openserve network in Cape Town. We are working on identifying and resolving this issue as quickly as possible. We apologize for any inconvenience that this may be causing.
Subject: Openserve service Interruption – Openserve, Western Cape, Eastern Cape and Kwazulu-Natal
Posted: Thu, Mar 06, 2025 at 07:00 AM
Message: Openserve is still investigating with their vendor engineers and working to restore service stability. Progress is ongoing, and teams are actively working towards a resolution. We sincerely apologise for the inconvenience and appreciate your patience.
Posted: Thu, Mar 06, 2025 at 07:00 AM
Message: Openserve is still investigating with their vendor engineers and working to restore service stability. Progress is ongoing, and teams are actively working towards a resolution. We sincerely apologise for the inconvenience and appreciate your patience.
Subject: Authentication
Posted: 2025-05-17 16:00:00
Message: We are currently having difficulties with some users authenticating their data accounts. Our engineers are currently working on restoring services. We sincerely apologise for the inconvenience caused.
UPDATE: services restored and all customers that reported it are also back online.
Posted: 2025-05-17 16:00:00
Message: We are currently having difficulties with some users authenticating their data accounts. Our engineers are currently working on restoring services. We sincerely apologise for the inconvenience caused.
UPDATE: services restored and all customers that reported it are also back online.
We are investigation a national outtage affecting many users. More information to follow
Subject: Service Interruption - Western Cape, Eastern Cape
Posted: 2025-09-04 09:40:00
Message: We are aware that some fibre clients in the Western Cape and Eastern Cape are experiencing intermittent or no connectivity. Our engineers are actively investigating and working to resolve the issue as soon as possible. We apologise for the inconvenience and appreciate your patience.
{{FAULT RESOLVED : 12:08 | 04/09/2025}}
Posted: 2025-09-04 09:40:00
Message: We are aware that some fibre clients in the Western Cape and Eastern Cape are experiencing intermittent or no connectivity. Our engineers are actively investigating and working to resolve the issue as soon as possible. We apologise for the inconvenience and appreciate your patience.
{{FAULT RESOLVED : 12:08 | 04/09/2025}}
Subject: Openserve - Eastern and Western Cape
Posted: 2025-09-10 10:40:00
Message: We are currently receiving reports of intermittent to no connectivity affecting some users on Openserve Fibre services in Eastern and Western Cape. The issue has been escalated, and our engineers are working with Openserve to restore services as quickly as possible. We apologise for the inconvenience and appreciate your patience.
{{FAULT RESOLVED}}
Posted: 2025-09-10 10:40:00
Message: We are currently receiving reports of intermittent to no connectivity affecting some users on Openserve Fibre services in Eastern and Western Cape. The issue has been escalated, and our engineers are working with Openserve to restore services as quickly as possible. We apologise for the inconvenience and appreciate your patience.
{{FAULT RESOLVED}}
Subject: Authentication
Posted: 2026-02-04 05:24:00
Message: We are currently investigating reports of authentication issues affecting some data accounts. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologise for the disruption and appreciate your patience.
{{FAULT RESOLVED}}
Posted: 2026-02-04 05:24:00
Message: We are currently investigating reports of authentication issues affecting some data accounts. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologise for the disruption and appreciate your patience.
{{FAULT RESOLVED}}
Kleinmond
Medium Impact • Openserve Outage
07:42 • 12 Feb 2026
Openserve has informed us of a network outage affecting Kleinmond, affected clients will experience limited to no connectivity. Openserve engineers are working on resolving this issue as soon as possible. We sincerely apologize for any inconvenience caused.
Medium Impact • Openserve Outage
07:42 • 12 Feb 2026
Openserve has informed us of a network outage affecting Kleinmond, affected clients will experience limited to no connectivity. Openserve engineers are working on resolving this issue as soon as possible. We sincerely apologize for any inconvenience caused.
Subject: Authentication
Posted: 2026-05-16 10:24:00
Message: We are aware that some users are unable to authenticate on their Fiber services. Our engineers are actively working to restore services as quickly as possible. We sincerely apologise for any inconvenience this may cause.
Posted: 2026-05-16 10:24:00
Message: We are aware that some users are unable to authenticate on their Fiber services. Our engineers are actively working to restore services as quickly as possible. We sincerely apologise for any inconvenience this may cause.
P2L:Fibre - Openserve
Subject: Authentication Posted: 2026-05-16 10:24:00 Message: We are aware that some users are unable to authenticate on their Fiber services. Our engineers are actively working to restore services as quickly as possible. We sincerely apologise for any inconvenience…
Subject: Authentication
Posted: Sat, May 16, 2026 at 16:10 PM
Message: We are seeing authentication services return to normal. Our engineers are currently monitoring the system for ongoing stability. Thank you for your continued patience.
Posted: Sat, May 16, 2026 at 16:10 PM
Message: We are seeing authentication services return to normal. Our engineers are currently monitoring the system for ongoing stability. Thank you for your continued patience.