Subject: Vumatel Outage - Aurora, Cape Town
Posted: 2023-10-19 14:10:00
Message: Vumatel notified us of an outage affecting some users in Aurora, Cape Town. Engineers are currently working on restoring services as soon as possible. We sincerely apologise for the inconvenience caused.

Reference: NWI-19368

area/s affected:

Aurora, Cape Town

Subject: Vumatel Fibre break - Observatory, Cape Town
Posted: 2023-10-19 10:25:00
Message: Vumatel notified us of a fibre break affecting some users in Observatory, Cape Town. Engineers are currently working on restoring services as soon as possible. We sincerely apologise for the inconvenience caused.

Reference: NWI-19360

area/s affected:

Observatory, Cape Town

Outage:
Details: A Fibre outage is affecting Vumatel customers in the following areas: - City of Cape Town/Cape Town/Ottery East. Logged : 2024-01-13T21:30:26
Logged on : 13 January 2024 Affected Customers : City of Cape Town/Cape Town/Ottery East

Outage ID: 87312

Details: A Fibre outage is affecting Vumatel customers in the following areas: - City of Cape Town/Cape Town/Ottery East. Logged : 2024-02-27T11:14:18

Logged on : 27 February 2024 Affected Customers : City of Cape Town/Cape Town/Ottery East

Outage ID: 88876

Details: A Fibre outage is affecting Vumatel customers in the following areas: - City of Cape Town/Cape Town/Southfield. Logged : 2024-03-11T03:44:15

Logged on : 11 March 2024 Affected Customers : City of Cape Town/Cape Town/Southfield

Intermittent services and delays reported around Edgemead/ Bothasig/ Monte Vista/ Panorama/ Ottery .

Edit: Confirmed VUMA update affecting gateway where slow to no service is available. The problem still exists as of this update at 08:14 (13/03/2024) - Expecting feedback within the hour and hopefully an ETA

{{FAULT RESOLVED : 12:08 | 13/03/2024}}

Outage ID: 93899

Details: A Fibre outage is affecting Vumatel customers in the following areas: - City of Cape Town/Bellville/Loevenstein. Logged : 2024-05-14T12:54:07

Logged on : 14 May 2024 Affected Customers : City of Cape Town/Bellville/Loevenstein

Outage ID: 105334

Details: A Fibre outage is affecting Vumatel customers in the following areas: - Tijgerhof, Sanddrift & Summergreens, Edgemead Area 1 maintenance until 17:00 on the 23rd October.

{{FAULT RESOLVED : 12:08 | 04/09/2025}}

We are investigation a national outtage affecting many users. More information to follow

Subject: Service Interruption - Western Cape, Eastern Cape
Posted: 2025-09-04 09:40:00
Message: We are aware that some fibre clients in the Western Cape and Eastern Cape are experiencing intermittent or no connectivity. Our engineers are actively investigating and working to resolve the issue as soon as possible. We apologise for the inconvenience and appreciate your patience.

Subject: Vumatel planned maintenance - Bothasig, Cape Town
Posted: 2025-12-08 06:00:00
Message: Vumatel is performing planned maintenance that may affect some users in Bothasig, Cape Town. Users may experience moments of intermittent to no connectivity during the maintenance period.

Reference: CHG-000012541

Start Date: 2025-12-08 06:00:00
End Date: 2025-12-12 12:00:00

Area/s affected:
Bothasig, Cape Town

Subject: Authentication
Posted: 2026-02-04 05:24:00
Message: We are currently investigating reports of authentication issues affecting some data accounts. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologise for the disruption and appreciate your patience.

{{FAULT RESOLVED}}

A Fibre outage is affecting Vumatel customers in the following areas: - City of Cape Town/Bellville/Kenridge- City of Cape Town/Durbanville/Durbanville Hills- City of Cape Town/Kuils River/Kuils River SP. Logged : 2026-03-02T07:02:28 - VUMA Attending

Subject: Vumatel Outage - Ottery North, Cape Town
Posted: 2026-07-20 13:28:00
Message: Vumatel notified us of an outage affecting some users in Ottery North, Cape Town. Engineers are currently working on restoring services as soon as possible. We sincerely apologise for the inconvenience caused.

Reference: INC-000032692

Area/s affected

Ottery North, Cape Town

Subject: Vumatel Active Ethernet
Posted: 2026-07-28 19:48:00
Message: We are investigating reports of some users on the Vumatel Active Ethernet network having intermittent to no connectivity. Our engineers are engaging with upstream and Vumatel to restore services as soon as possible. We aplogise for the inconvenience. Please do not attempt any usernames or activation steps when presented with a VUMA activation portal

{{FAULT RESOLVED}}

People served by all of South Africa’s major open-access fibre network operators appear to be affected, including Vumatel, Openserve, Frogfoot, and Metrofibre. It seems linked to a power loss in the Teraco cabinet in JHB. Teraco Electricians are on site.

{{FAULT RESOLVED}}

We are receiving a number of reports regarding no connectivity in a wide spread area around Cape Town. We are busy investigating this