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NEED REMOTE SUPPORT?

1

Create a ticket by emailing support@pro2col.co.za with a full description of your request. Alternatively if you don't have access to email, you can create a ticket by clicking the red SUPPORT button below and to the right.
2

Download Teamviewer or Anydesk from the right, then open and leave running until our support session is complete. Do not use the keyboard and mouse during our remote session. (We cannot access your machine without your approval).
3

Submit your Teamviewer ID / PASSWORD or your AnyDesk ADDRESS in reply to the support ticket created or via Whatsapp for Business and we will initiate a remote session for your acceptance.

Note that all remote support work is billable. If you need more information regarding the billing, please enquire via your ticket first!

We are a Cape Town based IT company operating since November 2005. Adding value to our customers through innovation and partnerships.

Product updates:

We have updated our services to include the Remote Office Workspace.

Its time that you did business smarter with our CLOUD Services & Solutions.
From Cloud Backup, to Cloud PABX, Storage, O365, and more.

Affordable Setup:

We are promoting this sector of business while its taking off!

We believe in reliable, secure and fast connectivity. Its not only the price that counts! We work with the best FNO's to ensure connectivity is reliable.

Get FIBRE today :

See if your Home & Business is covered by our Fibre Network Operator's.

From Web Hosting to Server hosting, we can accomodate you and your business. Guarenteed uptime is just one of the core focuses on this service that we offer.

Starting from R99/month:

We have been hosting services for our clients for over 19 years!

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OCTOTEL


#PRODUCT CHANGES - Please be advised of the upcoming changes taking effect for our Octotel Business clients. All packages and pricing changes apply as of 1 April 2024.

If you have any queries regarding your account and package adjustments, Please contact us using support@pro2col.co.za

DISCOVER SOME OF THE SERVICES WE OFFER

Technology is inescapable. It pervades every facet of our life. It is essential to growth for any business and individual.  We offer a wide range of services and products that will keep you ahead and reduce the chance of missed oppertunities.

Internet Connectivity

We Offer a wide range of Capped & Uncapped connection packages to suit your needs. Ensuring you are always connected via a premium service.

  • Uncapped Fiber (FTTB)
  • Uncapped Fiber (FTTH)
  • Mobile Internet
  • Fixed LTE

Onsite and Remote Support

Remote connectivity ensures a prompt support channel and quick assistance for small and easy tasks. We also do onsite support for major problems that cannot be resolved remotely.

  • Adhoc Hourly Callouts
  • Remote Sessions
  • SLA Agreements
  • Maintenance Contracts
  • Ticket System
  • Email Support

Next Generation Firewalls

Sophos secures organizations with its wide range of product offerings at the network gateway. We are a Sophos Certified Gold Partner with staff all certified in the range of UTM Appliances offered.

  • Layer 8 Identity-based Security
  • Application Visibility & Control
  • Intrusion Prevention System
  • First-of-its-kind On-appliance Reporting
  • Virtual Private Network
  • Web Filtering
  • Web Application Firewall
  • QoS / Bandwidth Management

Hosting

Reliable web hosting you can count on 24 hours a day, ensuring your website stays up, stays fast and stays supported. 99% uptime guaranteed.

  • Web Hosting
  • Email Hosting
  • Managed Servers
  • eCommerce Servers
  • Dedicated Servers
  • Domain Registration
  • SiteBuilder
  • Wordpress Deployment
  • SSL Certificates

Managed Services

Allow us to manage your Network, Software and Hardware... Remotely ! Our new Managed Services incorporates Antivirus as well as the growing need for Web Filtering

  • Patch Management
  • Web Filter & Protection
  • Managed Antivirus
  • Asset & Inventory Audit
  • Reports and Dashboard
  • Mobile Device Management
  • System Tray Application

Hosted Exchange

Email / Calendar / Contact syncing on all your devices hasn't been easier. You will always benefit from the latest in hardware and software technology, managed by experienced engineers, with no additional costs and no unexpected fees.

  • Multiple Data Centre Redundancy
  • Starting at 50Gig mailboxes
  • Migration Assistance Available
  • 99 Year Email Archiving

Web Design

Let us assist with putting your name / business or brand online. We can assist in transforming your idea into an online presence for you.

  • CMS Installations
  • Template Customisations
  • Website Management
  • Site Maintenance
  • Content Updates
  • Change Requests

Cloud PABX

We have the perfect Cloud PABX solution for you that is pushing the boundaries to provide the most comprehensive and customer-centric telephony solution South Africa has ever seen.

  • PBX Management
  • Phone Provisioning
  • Billing and Accounts
  • Full Call Reporting
  • Real Time Monitor
  • Call Analytics
  • Easy Diverts
  • Inter-Branch Connections

Process Automation

After implementing some Virtual Machines to automate sectors in our business, Our customers have noticed the professional approach to account automation and billing. We will assist in various document renaming and invoice scripts that would remove the human error factor.

  • Pastel PDF Document Control
  • Invoicing Automation
  • Professional Invoicing Template
  • Delivery Reporting

OUR NEWEST SERVICE BUNDLE OFFER

Its only fitting to highlight what we did during lockdown. Some services you may already be aware of and others just made life easier during that time. Since Lockdown, going back to the office became a choice to some and opened up oppertunities to continue working remotely.

NEW and for a LIMITED time! (EXTENDED)

REMOTE OFFICE
FREE SERVICE SETUP

For a limited period, we are offerring our time for FREE. Assisting you to setup and put in place, your requirements to work remotely. This includes the setup of all services listed in our Remote Office tab to the right, the transfer of emails to the cloud, the configuration of VPN, 2FA implementation and more. If you have any questions, please contact us today.

Remote Office

With some new changes to everyday life, working from hom has become a reality. We offer solutions to continue uninterupted. No one needs to know that you are operating successfully from home.

  • 2FA security for Remote Desktop.
  • Dropbox for Business for cloud colaboration.
  • Skype for Business.
  • Office 365 and Exchange Online.
  • VPN via software and hardware combination.

our support processin 3 steps

With any service we provide, the support required is as important as the service itself. Here is how we handle the support in order to reduce impact of problems occured.

Monitor & Notify

We constantly monitor our services for problems. Once we are aware of any issues, we use our notification channels to broadcast the isssue, the impact it has and an update as to what is being done to resolve with any ETA if possible.

Diagnose and Plan

If any problem is brought to our attention beyond the scope of our monitoring, its usually an isolated problem. We then have the issue logged in our ticketing system and plan the steps to troubleshoot and resolve.

Onsite / Remote

Once we have provided some troubleshooting steps to narrow down the issue and isolate, we then plan either a remote session to resolve or schedule a callout to rectify if any remote session cannot achieve this.

COMMUNICATION & PROTOCOL
Apps and Channels

We are using most of the channels out there to notify and keep in touch with everyone. Here are the lists and platforms we actively use to provide support. Whatsapp for Business Telegram Skype Twitter Twitter

P2L Supportthe team awaits.
" Hello, IT ......Have you tried turning it off and on again? "

LATEST NEWS AND ARTICLES

Read the latest articles we have to share relating to our services, products in the industry and any article that we just feel is worthy of sharing.

Read more +20 June 2024 By Pro2col in How To's

Cudy Mesh – DHCP to PPPOE

The following steps will guide you through in changing your Cudy Mesh router  from DHCP to PPPoE. They are based on default settings of the router with IP address not having changed during setup. Once entered, click on Save & Apply.
Read more +20 June 2024 By Pro2col in How To's

Tenda AC10 – DHCP to PPPOE

The following steps will guide you through in changing your Tenda AC10 router from DHCP to PPPoE. They are based on default settings of the router with IP address not having changed during setup. Once entered, click on Connect to apply the changed settings.
Read more +20 June 2024 By Pro2col in How To's

Huawei AX3 – DHCP to PPPOE

The following steps will guide you through in changing your Huawei AX3 router from DHCP to PPPoE. They are based on default settings of the router with IP address not having changed during setup. Once entered, click on Save to apply the changed settings. *(note if you are connected wirelessly, you may need to reconnect to the
Brands & Technologies we make use of

Innovation
and Technological

A Walkthrough of Xneelo's Datacenter where all our Server and Hosting solutions reside

Teraco
Johannesburg

A Look inside where our Cloud PABX services reside.

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WHERE TO FIND US

Suite 141, The Quays, Park Lane, Century City, Cape Town, South Africa
(T) 021 201 1555 - (F) 086 694 9799 - (E) support@pro2col.co.za

The Quays - Century City

We located to Century City in April 2014 from Wynberg. Now more central to our client base and suppliers.

Click here for directions to our office or plot the directions below by entering your address.

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