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NEED REMOTE SUPPORT?

1

Create a ticket by emailing support@pro2col.co.za with a full description of your request. Alternatively if you don't have access to email, you can create a ticket by clicking the red SUPPORT button below and to the right.
2

Download Teamviewer or Anydesk from the right, then open and leave running until our support session is complete. Do not use the keyboard and mouse during our remote session. (We cannot access your machine without your approval).
3

Submit your RustDesk or Teamviewer ID / PASSWORD or your AnyDesk ADDRESS in reply to the support ticket created or via Whatsapp for Business and we will initiate a remote session for your acceptance.

Note that all remote support work is billable. If you need more information regarding the billing, please enquire via your ticket first!

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We are a Cape Town based IT company operating since November 2005. Adding value to our customers through innovation and partnerships.

Product updates:

We have updated our services to include the Remote Office Workspace.

Its time that you did business smarter with our CLOUD Services & Solutions.
From Cloud Backup, to Cloud PABX, Storage, O365, and more.

Affordable Setup:

We are promoting this sector of business while its taking off!

We believe in reliable, secure and fast connectivity. Its not only the price that counts! We work with the best FNO's to ensure connectivity is reliable.

Get FIBRE today :

See if your Home & Business is covered by our Fibre Network Operator's.

From Web Hosting to Server hosting, we can accomodate you and your business. Guarenteed uptime is just one of the core focuses on this service that we offer.

Starting from R99/month:

We have been hosting services for our clients for over 20 years!

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#PRODUCT UPDATE – WappComm
Transform WhatsApp into a powerful business communication hub. Send standardised, templated messages to your contacts and keep your customer communication professional.

WappComm is now fully integrated with Xero Accounting. Visit WappComm today to learn more.

DISCOVER SOME OF THE SERVICES WE OFFER

Technology is inescapable. It pervades every facet of our life. It is essential to growth for any business and individual.  We offer a wide range of services and products that will keep you ahead and reduce the chance of missed oppertunities.

Internet Connectivity

We Offer a wide range of Capped & Uncapped connection packages to suit your needs. Ensuring you are always connected via a premium service.

  • Uncapped Fiber (FTTB)
  • Uncapped Fiber (FTTH)
  • Mobile Internet
  • Fixed LTE

Onsite and Remote Support

Remote connectivity ensures a prompt support channel and quick assistance for small and easy tasks. We also do onsite support for major problems that cannot be resolved remotely.

  • Adhoc Hourly Callouts
  • Remote Sessions
  • SLA Agreements
  • Maintenance Contracts
  • Ticket System
  • Email Support

Next Generation Firewalls

Sophos secures organizations with its wide range of product offerings at the network gateway. We are a Sophos Certified Gold Partner with staff all certified in the range of UTM Appliances offered.

  • Layer 8 Identity-based Security
  • Application Visibility & Control
  • Intrusion Prevention System
  • First-of-its-kind On-appliance Reporting
  • Virtual Private Network
  • Web Filtering
  • Web Application Firewall
  • QoS / Bandwidth Management

Hosting

Reliable web hosting you can count on 24 hours a day, ensuring your website stays up, stays fast and stays supported. 99% uptime guaranteed.

  • Web Hosting
  • Email Hosting
  • Managed Servers
  • eCommerce Servers
  • Dedicated Servers
  • Domain Registration
  • SiteBuilder
  • Wordpress Deployment
  • SSL Certificates

Managed Services

Allow us to manage your Network, Software and Hardware... Remotely ! Our new Managed Services incorporates Antivirus as well as the growing need for Web Filtering

  • Patch Management
  • Web Filter & Protection
  • Managed Antivirus
  • Asset & Inventory Audit
  • Reports and Dashboard
  • Mobile Device Management
  • System Tray Application

Hosted Exchange

Email / Calendar / Contact syncing on all your devices hasn't been easier. You will always benefit from the latest in hardware and software technology, managed by experienced engineers, with no additional costs and no unexpected fees.

  • Multiple Data Centre Redundancy
  • Starting at 50Gig mailboxes
  • Migration Assistance Available
  • 99 Year Email Archiving

Web Design

Let us assist with putting your name / business or brand online. We can assist in transforming your idea into an online presence for you.

  • CMS Installations
  • Template Customisations
  • Website Management
  • Site Maintenance
  • Content Updates
  • Change Requests

Cloud PABX

We have the perfect Cloud PABX solution for you that is pushing the boundaries to provide the most comprehensive and customer-centric telephony solution South Africa has ever seen.

  • PBX Management
  • Phone Provisioning
  • Billing and Accounts
  • Full Call Reporting
  • Real Time Monitor
  • Call Analytics
  • Easy Diverts
  • Inter-Branch Connections

Process Automation

After implementing some Virtual Machines to automate sectors in our business, Our customers have noticed the professional approach to account automation and billing. We will assist in various document renaming and invoice scripts that would remove the human error factor.

  • Pastel PDF Document Control
  • Invoicing Automation
  • Professional Invoicing Template
  • Delivery Reporting

OUR NEWEST SERVICE EVOLUTION

AI-Accelerated App Development - What was previously out of scope due to long development cycles, high costs, and resource intensity is now fully within reach. By leveraging advanced AI-assisted development frameworks, we are able to design, build, and deploy powerful custom applications in a fraction of the traditional time.

NEW: AI-POWERED DEVELOPMENT SOLUTIONS

RAPID APP
& SYSTEM BUILD

We now deliver custom web and business applications faster than ever before using AI-accelerated development frameworks.

What once required large budgets and long timelines can now be designed, built, and deployed in weeks — not months. Our AI-assisted approach allows us to rapidly prototype, refine, and launch scalable systems.

From concept to launch, we help you move quickly and confidently into digital transformation.

AI-Accelerated Development

Technology has changed — and so has our capability. By combining strategic system architecture with AI-driven development workflows, we dramatically reduce turnaround time without compromising quality. If you have an idea that previously felt too complex or expensive, now is the time to revisit it.

  • Faster delivery
  • Smarter automation
  • Lower development costs
  • Scalable, secure builds

our support processin 3 steps

With any service we provide, the support required is as important as the service itself. Here is how we handle the support in order to reduce impact of problems occured.

Monitor & Notify

We constantly monitor our services for problems. Once we are aware of any issues, we use our notification channels to broadcast the isssue, the impact it has and an update as to what is being done to resolve with any ETA if possible.

Diagnose and Plan

If any problem is brought to our attention beyond the scope of our monitoring, its usually an isolated problem. We then have the issue logged in our ticketing system and plan the steps to troubleshoot and resolve.

Onsite / Remote

Once we have provided some troubleshooting steps to narrow down the issue and isolate, we then plan either a remote session to resolve or schedule a callout to rectify if any remote session cannot achieve this.

COMMUNICATION & PROTOCOL
Apps and Channels

We are using most of the channels out there to notify and keep in touch with everyone. Here are the lists and platforms we actively use to provide support. Whatsapp for Business Telegram Skype Twitter Twitter

P2L Supportthe team awaits.
" Hello, IT ......Have you tried turning it off and on again? "

LATEST NEWS AND ARTICLES

Read the latest articles we have to share relating to our services, products in the industry and any article that we just feel is worthy of sharing.

Read more +24 March 2026 By Pro2col in Company News

Octotel Fibre Pricing Update – Effective 1 May 2026

Please note that updated pricing will apply to all Octotel fibre services from 1 May 2026. The adjustment affects the full range of Octotel packages. We continue to focus on providing dependable connectivity and maintaining the level of performance and support our customers expect, while working closely with our network partners. If you would like
Read more +25 February 2026 By Pro2col in Company News

Vuma Fibre Pricing Update – Effective 1 April 2026

We wish to notify customers that selected Vuma fibre services will increase in price effective 1 April 2026. These adjustments apply only to certain Vuma fibre packages, while several services will remain unchanged. As always, we remain committed to offering stable, high-quality connectivity at competitive pricing. We continue to work closely with our network partners
Read more +25 February 2026 By Pro2col in Company News

Openserve Fibre Pricing Update – Effective 1 April 2026

We would like to inform our customers that Openserve fibre pricing will be adjusted effective 1 April 2026. Openserve, as the underlying fibre network provider, has implemented wholesale pricing changes across selected fibre services. As a result, updated pricing will apply to Openserve-based services from this date. We understand that pricing adjustments are never ideal.
Brands & Technologies we make use of

Innovation
and Technological
A Walkthrough of Xneelo's Datacenter where all our Server and Hosting solutions reside

Teraco
Johannesburg
A Look inside where our Cloud PABX services reside.

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Coverage

We provide on-site services across Cape Town and the surrounding areas, ensuring fast and reliable local support when it’s needed most. In addition, our remote support services are available globally, allowing us to assist clients anywhere in the world with the same level of expertise and responsiveness.

021 2011555 - support@pro2col.co.za

Since 2005

Founded in 2005, we relocated from Wynberg to Century City in 2014 and have operated from Durbanville since 2022.

LOG A REQUEST FOR SUPPORT

Complete this form in detail to generate a ticket for reponse to your fault.
Once submitted, you will receive a reference email in order to continue the path in troubleshooting with our support team.

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