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NEED REMOTE SUPPORT?

1

Create a ticket by emailing support@pro2col.co.za with a full description of your request. Alternatively if you don't have access to email, you can create a ticket by clicking the red SUPPORT button below and to the right.
2

Download Teamviewer or Anydesk from the right, then open and leave running until our support session is complete. Do not use the keyboard and mouse during our remote session. (We cannot access your machine without your approval).
3

Submit your Teamviewer ID / PASSWORD or your AnyDesk ADDRESS in reply to the support ticket created or via Whatsapp for Business and we will initiate a remote session for your acceptance.

Note that all remote support work is billable. If you need more information regarding the billing, please enquire via your ticket first!

HOW TO GUIDES

Assistance and guides for commonly used setups.

ALL GUIDES AND STEP BY STEPS HAVE BEEN TESTED BY US.

Cudy Mesh – DHCP to PPPOE

The following steps will guide you through in changing your Cudy Mesh router  from DHCP to PPPoE. They are based on default settings of the router with IP address not having changed during setup. Once entered, click on Save & Apply.

Tenda AC10 – DHCP to PPPOE

The following steps will guide you through in changing your Tenda AC10 router from DHCP to PPPoE. They are based on default settings of the router with IP address not having changed during setup. Once entered, click on Connect to apply the changed settings.

Huawei AX3 – DHCP to PPPOE

The following steps will guide you through in changing your Huawei AX3 router from DHCP to PPPoE. They are based on default settings of the router with IP address not having changed during setup. Once entered, click on Save to apply the changed settings. *(note if you are connected wirelessly, you may need to reconnect to the

Tenda F9 – DHCP to PPPOE

The following steps will guide you through in changing your Tenda F9 router from DHCP to PPPoE. They are based on default settings of the router with IP address not having changed during setup.

Using Authy as your 2FA tool.

Two-factor authentication (2FA) is the best way to protect yourself online. Defeat cyber criminals & avoid account takeovers with stronger security, for free! Watch the video below to learn more about why you should enable 2FA for your accounts. To simply follow the install guide, scroll to the bottom Why use Two-Factor Authentication Relying on
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