Create a ticket by emailing support@pro2col.co.za with a full description of your request. Alternatively if you don't have access to email, you can create a ticket by clicking the red SUPPORT button below and to the right.

Download Teamviewer or Anydesk from the right, then open and leave running until our support session is complete. Do not use the keyboard and mouse during our remote session. (We cannot access your machine without your approval).

Submit your Teamviewer ID / PASSWORD or your AnyDesk ADDRESS in reply to the support ticket created or via Whatsapp for Business and we will initiate a remote session for your acceptance.

Note that all remote support work is billable. If you need more information regarding the billing, please enquire via your ticket first!



Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.


Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. This disclaimer does not exclude any damages that are attributed to the negligence of Pro2col Lab cc. or any of its employees.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

1. How these terms apply to you

1.1. The basic services offered by this website "Pro2col Lab" are provided to you free of charge: on an "as is" and "as available" basis. Pro2col Lab uses its best efforts to maintain the quality of its services, but you should not assume that Pro2col Lab is error-free or that it will be suitable for the particular purpose which you have in mind when using it.

2. Content and Disclaimers

2.1 Pro2col Lab links you to sites and information located worldwide throughout the Internet. Because Pro2col Lab has no control over such sites and information, Pro2col Lab offers no guarantee for such sites and information with regard to the accuracy, currency, content, or quality of any such sites and information.
2.2 Pro2col Lab shall not be held responsible for any injury, loss, expense or damage of any kind whatsoever suffered or incurred by you as a result of the User accessing this website, utilising any service offered on this website for any reason whatsoever including but not limited to any injury, loss or damage suffered as a result of:

2.2.1 any unauthorised access of this website by third parties
2.2.2 any breakdown or failure of any equipment or medium of access to this website.
2.2.3 any failure or unavailability of Pro2col Lab or any third parties' facilities or systems resulting in the inability to access this website or process any transaction referred to or offered on this website
2.2.4 the destruction or accessing of the User's data or equipment
2.2.5 any alteration, modification, upgrade or update of this website or any technology, hardware or software modification that may form part of this website.

2.3 You hereby indemnify Pro2col Lab against any demand, claim or action against Pro2col Lab relating to or in connection with your use or accessing of this website whether directly or indirectly for any reason whatsoever.
2.4 Pro2col Lab reserves the right in its absolute discretion to alter, modify, upgrade, update, suspend or withdraw this website or any part hereof at any time.
2.5 Unless expressly stated to the contrary, Pro2col Lab owns the intellectual property rights in and to this website and the unauthorised use hereof is expressly prohibited.
2.6 You are entirely responsible for all content that you access, upload, post, email or otherwise transmit via Pro2col Lab . We are not liable for loss of any content you transmit and you should keep a backup copy of all such content.

3. Evolution and the need for flexibility

3.1 The Internet in general is rapidly evolving and Pro2col Lab is new and in constant development. Pro2col Lab reserves the right to withdraw, update or change these Terms or our Privacy Policy at any time. If you do continue to use Pro2col Lab after a change to the Terms or the Privacy Policy and given notice to you in any of this way, you shall be deemed to have agreed to the relevant variation.
3.2 Over time Pro2col Lab intends to expand the services that you are offered. When a new service is introduced Pro2col Lab may impose special terms and conditions on the use of that service. We will make you aware of these terms and conditions before you use the service and if you accept them or use the relevant
service they will form part of these Terms.
3.3 Pro2col Lab may set maximum limits for (i) the numbers or sizes of email messages, postings or other uploaded content stored or sent, (ii) amounts of disk space allocated or used on your behalf, and (iii) number and durations of occasions when you access Pro2col Lab. These limits may vary over time without notice to you.

4. Access to Pro2col Lab and Registration

4.1 As Pro2col Lab evolves certain services may require a minimum equipment or bandwidth specification. We will try to inform you of these requirements but it is your responsibility to ensure that you have the right equipment or bandwidth for these services at the time of access. We are not liable for any failure to
use Pro2col Lab caused by your failure to do so.
4.2 Some parts of Pro2col Lab may be accessible only to users who subscribe or pay a "per-use" charge. These sections will be clearly marked.
4.3 On registration you must provide accurate and complete information as prompted by the registration form or any other request made by Pro2col Lab "User Data". If you do not complete the mandatory information fields (marked with an asterisk) your registration will be rejected.
4.4 If any User Data changes you must change, maintain and promptly update the User Data to keep it accurate and complete. If you do not or if Pro2col Lab has reasonable grounds to suspect that any User Data is inaccurate or incomplete Pro2col Lab may suspend or terminate your account and access to the services.
4.5 You may unsubscribe from Pro2col Lab at any time by contacting Pro2col Lab at support@pro2col.co.za

5. Your obligations

5.1 You acknowledge that by using Pro2col Lab and accessing our third-party links you may be exposed to content that is of an adult nature or is offensive, indecent or objectionable. Pro2col Lab is not responsible for any such content and you must use your own discretion in whether or not you may suffer harm as a result of access to this content.
5.2 You must not use Axxess in any way (including to transmit any content) that is contrary to any applicable law or regulation or these Terms, or is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of privacy, hateful, or racially, ethnically or in any way otherwise objectionable.

Acceptance of these Terms and Conditions mean that you accept, understand and agree to the afore-mentioned disclaimer.


Our Rights

We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
  4. Change the price of any of the services or products offered, we endeavour to notify our clients within 2 weeks should this become necessary.
  5. Increase the speed or amount of available data at any time, provided it is at no extra cost to the end user/client.
  6. Withdraw any Promotions, Special Offers, Specials or Competitions at any time.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.



We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).



The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


Errors and Omissions Excepted

Neither Pro2col Lab cc. nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website and/or other channels of communication. Furthermore, Pro2col Lab cc. makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to info@pro2col.co.za.

Pro2col Lab cc. shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Pro2col Lab cc. will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.


Acceptance of Terms

All Pro2col Lab services are provided as a Best Effort Service and no guarantees on up time or availability are offered. We implore clients using our services to operate their business, server or any type of critical services (not limited to those mentioned here) or any type of operation that could have a detrimental effect on themselves, business or others have back up services in place to ensure a continuation of service with minimal downtime should their service be affected in any way. Pro2col Lab together with its Suppliers and Partners endeavor to provide maximum up time for all services at all times.

I accept and understand that:

The service will be subject to:
- Provisions of the Electronic Communications Act No 36 of 2005 ("the ECA"), including the Acceptable Usage Policy of all Service Providers and Network Operators for which Axxess resell services.
- All services are Month to Month, service/s may be terminated by the client or Pro2col Lab. The accepted cancellation method is via email and one calendar months' notice is required, in certain instances a cancellation fee may be applicable.
- Pro2col Lab will be entitled to change the price of any service purchased or discontinue a service or product type. Pro2col Lab endeavors to provide clients with reasonable notice of such changes.
- Pro2col Lab reserves the right to limit the methods of payment options per service or product type.
- Should I/we fail to pay my/our account in full I/we shall be liable for any resultant collection, tracing and/or legal fees and all my services will be suspended.
- Pro2col Lab will be entitled to verify the information contained on the client's order form and generally make enquiries it deems necessary. Pro2col Lab will also be entitled to furnish any information regarding the client's account with Pro2col Lab and his compliance with these conditions to any credit bureau / Bank.
- I/we hereby indemnify Pro2col Lab against any damage, loss, claims or cost that may result from work being done in connection with the connection and / or removal of the service.
- All services sold by Pro2col Lab are sold as a best effort service, throughput is in no way guaranteed.
- Pro2col Lab together with its Suppliers and Partners disclaim any liability resulting from:
a. Interruption of service
b. Delays in provisioning, delivery or providing of the service
c. Acts of God
d. Negligence in any manner or form
e. Unauthorised use or misuse of the clients account and/or passwords
f. Misinformation provided by employees
g. Damages arising from the inability to access or utilise a service
j. I/we agree that any claim under this Agreement is limited to the amount paid for the monthly service in dispute not exceeding 3 months. Pro2col Lab and its Suppliers/Partners shall not be liable for any direct, indirect or incidental damages resulting from the client/user's inability to use any of the Services or the cost to procure an alternative service.

All links provided here-in where you are directed to a different page or site remain part of these Terms & Conditions, by accepting these Terms & Conditions you are accepting the Terms and/or Policies represented on these pages.


General Notice

Thank you for reading Pro2col Lab's Acceptable Use Policy (AUP). By accessing this website, or by contracting with us for service, you agree, without limitation or qualification, to be bound by this policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to you in connection with this service/website.

The purpose of this AUP is to comply with the relevant laws of the Republic; to specify to clients and users of our service/website what activities and online behaviour are considered an unacceptable use of the service/website; to protect the integrity of our network and to specify the consequences that may flow from undertaking such prohibited activities.

This document contains a number of legal obligations which you are presumed to be familiar with. As such, we encourage you to read this document thoroughly and direct any queries to our client services/legal department at legal@pro2col.co.za

Pro2col Lab respects the rights of our clients and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with our constitution. We undertake not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our network.


Communications with Pro2col Lab and its Staff

Clients will be held liable for any malicious conduct directed towards Pro2col Lab or its staff in any way or form via any of Pro2col Lab's communication channels.

Any form of aggression, abuse, bullying, offensive language, intimidation directed at Pro2col Lab or its staff on any platform or forum will be deemed abusive behaviour and will be deemed as a breach of our Acceptable Usage Policy and Pro2col Lab reserves the right to suspend and/or discontinue any and all services.

The use of any platform, medium or communication channel to spread false information/allegations or any attempt to bring the name of Pro2col Lab or its employees into disrepute will be deemed as a breach of our Acceptable Usage Policy and Pro2col Lab reserves the right to suspend and/or discontinue any and all services.


Unlawful Use

Pro2col Lab's services/website may only be used for lawful purposes and activities. We prohibit any use of our website/network including the transmission, storage and distribution of any material or content using our network that violates any law or regulation of the Republic.

This includes:

1. Any violation of local and international laws prohibiting child pornography; obscenity; discrimination (including racial, gender or religious slurs) and hate speech; or speech designed to incite violence or hatred, or threats to cause bodily harm.
2. Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material.
3. Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks and trade secrets. Moreover Pro2col Lab cannot be held liable if you make any unlawful use of any multimedia content accessed through the search facility provided by Pro2col Lab's network, or otherwise available through access to our network, whether for commercial or noncommercial purposes.
4. Any violation of the individual's right to privacy, including any effort to collect personal data of third parties without their consent.
5. Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another subscriber without their consent; or any attempt to enter into a transaction with Pro2col Lab on behalf of another subscriber without their consent.
6. Any violation of the exchange control laws of the Republic.
7. Any activity that results in the sale, transmission or distribution of pirated or illegal software.
8. Failing to respond to a request by a recipient of unsolicited mail to be removed from any mailing or direct marketing list and continuing to send unsolicited mail following such a request for removal. Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Pro2col Lab will assist foreign law enforcement agencies (LEA) in the investigation and prosecution of a crime committed using Pro2col Lab's resources, including the provisioning of all personal identifiable data.


Prohibited Activities

The following sections outline activities that are considered an unacceptable use of Pro2col Lab's services/network/website and also detail the guidelines for acceptable use of certain facilities/services, as the case may be.


Threats to Network Security

Any activity which threatens the functioning, security and/or integrity of Pro2col Lab's network is unacceptable.

This includes:

1. Any efforts to attempt to gain unlawful and unauthorised access to the network or circumvent any of the security measures established by Pro2col Lab for this goal;
2. Any effort to use Pro2col Lab's equipment to circumvent the user authentication or security of any host, network or account ("cracking" or "hacking");
3. Forging of any TCP-IP packet header (spoofing) or any part of the header information in an email or a newsgroup posting;
4. Any effort to breach or attempt to breach the security of another user or attempt to gain access to any other person's computer, software, or data without the knowledge and consent of such person;
5. Any activity which threatens to disrupt the service offered by Pro2col Lab through "denial of service attacks", flooding of a network, or overloading a service or any unauthorised probes ("scanning" or "nuking") of others' networks;
6. Any activity which in any way threatens the security of the network by knowingly posting, transmitting, linking to or otherwise distributing any information or software which contains a virus; Trojan horse; worm, lock, mail bomb, cancelbot or other harmful, destructive or disruptive component.
7. Any unauthorised monitoring of data or traffic on the network without Pro2col Lab's explicit, written consent.
8. Any unsolicited mass mailing activity including direct marketing; spam and chain letters for commercial or other purposes, without the consent of the recipients of those mails.


Public Space & Third Party Content & sites

In reading this AUP or in signing a service contract with Pro2col Lab, you acknowledge that Pro2col Lab has no power to control the content of the information passing over the Internet and its applications, including e-mail; chatrooms; news groups; or other similar fora, and that Pro2col Lab cannot be held responsible or liable, directly or indirectly, for any of the abovementioned content, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any such content.

Our services also offer access to numerous third party webpages. You acknowledge that we exercise absolutely no control over such third party content, or sites and in such cases, our network is merely a conduit or means of access and transmission. This includes, but is not limited to, third party content contained on or accessible through the Pro2col Lab network websites and web pages or sites displayed as search results or contained within a directory of links on the Pro2col Lab network. It remains your responsibility to review and evaluate any such content, and that any and all risk associated with the use of, or reliance on, such content rests with you.

Access to public Internet spaces, such as bulletin boards, Usenet groups, chat rooms and moderated forums is entirely voluntary and at your own risk.

Pro2col Lab employees do not moderate any of these services, or your communications, transmissions or use of these services. We do not undertake any responsibility for any content contained therein, or for any breaches of your right to privacy that you may experience as a result of accessing such spaces.


Usenet Newsgroups

The client is responsible for determining and familiarizing himself or herself with the written policies of a given newsgroup before posting to it.

The client must comply with these guidelines at all times which can be obtained from other users of the newsgroup upon request, or from the group's administrators/moderators.

The following are prohibited practices with regard to Usenet newsgroups and Pro2col Lab reserves the right to delete and/or cancel posts which violate the following conditions:

1. Excessive cross-posting of the same article to multiple newsgroups.
2. Posting of irrelevant or off-topic material to newsgroups (also known as USENET spam).
3. Posting binaries to a non-binary newsgroup.
4. Posting adverts, solicitations, or any other commercial messages unless the guidelines of the newsgroup in question explicitly permit them.

Pro2col Lab does not monitor nor control the content that is available or unavailable via newsgroup and/or usenet services. The services offered by Pro2col Lab in respect to usenet services is merely a convenience to Pro2col Lab clients to make the use of the service more convenient. Pro2col Lab accepts no liability and has no control over the content that may or may not be available, including, but not limited to, pornography, illegally obtained movies, applications and music.


Unsolicited, Spam and Junk mail

Spam and unsolicited bulk mail are highly problematic practices. They affect the use and enjoyment of services by others and often compromise network security. Pro2col Lab will take swift and firm action against any user engaging in any of the following unacceptable practices:

1. Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receiving such mail;
2. Operating or maintaining mailing lists without the express permission of all recipients listed;
3. Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients;
4. Using Pro2col Lab's service to collect responses from unsolicited e-mail sent from accounts on other Internet hosts or e-mail services, that violate this AUP or the AUP of any other Internet service provider;
5. Including Pro2col Lab's name in the header or by listing an IP address that belongs to Pro2col Lab in any unsolicited email sent through Pro2col Lab's network or not;
6. Failure to secure a client's mail server against public relay as a protection to themselves and the broader Internet community. Public relay occurs when a mail server is accessed by a third party from another domain and utilised to deliver mails, without the authority or consent of the owner of the mail-server. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection such delivery must be disallowed. Pro2col Lab reserves the right to examine users' mail servers to confirm that no mails are being sent from the mail server through public relay and the results of such checks can be made available to the user. Pro2col Lab also reserves the right to examine the mail servers of any users using Pro2col Lab's mail servers for "smarthosting" (when the user relays its mail via a Pro2col Lab mail server to a mail server of its own) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in strict accordance with Pro2col Lab's privacy policy.


Free Email Account

Where Pro2col Lab has provided the use of a FREE @pro2col.co.za email account, it will remain active even in the event of the client cancelling their services. The email account must send or download an email at least once within a 6 month period, failing this the email address will be deleted. This service is strictly available for individuals personal use and must in no way be used for business purposes. Should you require an email address for business purposes please have a look at our Hosting Services. Please ensure that you familiarize yourself with the Spam/Virus Filtering and Webmail sections here-under should you choose to make use of this service.


Spam/Virus Filtering

Pro2col Lab provides a spam and virus filtering system to protect clients from unsolicited mail and viruses. The client acknowledges that this system might incorrectly identify a valid message as spam or as a virus and consequently this message might not be delivered to the client. The client acknowledges and agrees that Pro2col Lab shall without limitation have no responsibility for, or liability in respect of any data lost as a result of this system.



Webmail and other web based email services made available by Pro2col Lab are provided on an "as is" basis without representations, warranties or conditions of any kind, and the client acknowledges and agrees that Pro2col Lab shall have no responsibility for, or liability in respect of, any aspect of the Webmail services, including without limitation for any lost or damaged data or any acts or omissions of Pro2col Lab. As webmail storage space is limited, some Webmail messages may not be processed due to space constraints or message limitations.

Webmail is provided to individuals and for personal use only. Any unauthorised commercial use of the Webmail service, or resale of the Webmail service is expressly prohibited.


Uncapped Fibre

The Uncapped Fibre products simply named Uncapped are Unshaped, Unthrottled and we do not implement usage Thresholds on these services.

The service may not be used for any unattended automated processes. Any use of the service other than for personal use which may cause an unusually large burden on the network is prohibited. The examples here in are an indication of the what is not allowed but is not all encompassing but rather to assist with ease of understanding.

It is our goal to protect the integrity of our network, in order to provide the best possible internet experience for all of our clients using uncapped services, as such we reserve the right to manage uncapped users who are deemed to be causing an unusually large burden on the network. We are committed to managing our network in a way that allows us to provide all users with the best experience possible, however we cannot guarantee that the allocated capacity will always be available. We thus reserve the right to manage uncapped users should network capacity be affected by outages, maintenance, pending upgrades or matters outside of our control.


Protection of Minors

Pro2col Lab prohibits clients from using Pro2col Lab's service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography.


Privacy and Confidentiality

Pro2col Lab respects the privacy and confidentiality of our clients and users of our service. Please review our privacy policy which details how we collect and use personal information gathered in the course of operating this service.


User Responsibilities

Clients are responsible for any misuse of Pro2col Lab's services that occurs through the client's account. It is the client's responsibility to ensure that unauthorised persons do not gain access to or misuse Pro2col Lab's service.

Pro2col Lab urges clients not to reply to unsolicited mail or "spam", not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the client and Pro2col Lab cannot be held liable for the client being placed on any bulk mailing lists as a result.

Where the client has authorised a minor to use any of the Pro2col Lab's services or access its websites, you accept that as the parent/legal guardian of that minor, you are fully responsible for: the online conduct of such minor; controlling the minor's access to and use of any services or websites; and the consequences of any misuse by the minor, including but not limited to transactions entered into by the minor using such access.

Pro2col Lab cannot be held liable for any business dealings you have with any third parties on the Internet, including any vendors, or advertisers found on, or through, the Pro2col Lab network. Further, Pro2col Lab assumes no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner. Further, the responsibility for ensuring compliance with all applicable customs and exchange control laws in connection with any such transactions shall be the client's.


Notice and Take-down Procedures

Pro2col Lab confirms that it has a procedure in place for the notice and take-down of illegal material. In compliance with section 77 of the Electronic Communications and Transactions Act (No. 25 of 2002)


Action following breach of the AUP

Upon receipt of a complaint, or having become aware of an incident, Pro2col Lab may take any of the following steps:

- In the case of a network, inform the user's network administrator of the incident and request the network administrator or network owner to deal address the incident in terms of this AUP and the ISPA Code of Conduct;
- In severe cases suspend access of the user's entire network until abuse can be prevented by appropriate means;
- In the case of individual users, warn the user; suspend the user's account and/or revoke or cancel the user's network access privileges completely;
- In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident;
- Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP;
- Institute civil or criminal proceedings;
- Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users' details to law enforcement agencies


Reservation and Non Waiver of Rights

Pro2col Lab reserves the right to amend or alter this policy at any time, and without notice to you.

Pro2col Lab reserves the right to take action against any individuals, companies or organizations that violate any of the prohibited activities set out herein, or engage in any illegal or unlawful activity while accessing our services, to the fullest extent of the law.

Pro2col Lab reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over our network.

Pro2col Lab reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorised attempts to tamper with our site or cause damage to our property.

Pro2col Lab reserves the right to suspend, revoke or cancel Pro2col Lab's services to the client/user if the safety and integrity of Pro2col Lab's resources are placed at risk in continuing to provide service to the subscriber/user.

Pro2col Lab reserves the right to remove any information or materials in whole or in part, that, in Pro2col Lab's sole discretion, is deemed to be offensive, indecent, or otherwise objectionable.

Pro2col Lab does not undertake to guarantee the security of any data passing through its networks. Although Pro2col Lab will provide a "best effort" service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties to safeguard their data, and Pro2col Lab cannot be held liable for any loss or damage arising as result of the failure to do so.

Pro2col Lab does not waive its right to enforcement of this AUP at any time, or prejudice its right to take subsequent action, should Pro2col Lab fail, neglect or elect not to enforce a breach of the AUP at any time.


Promotion of Access to Information Act (PAIA)

The Promotion of Access to Information Act, No 2 of 2000 ("The Act") was enacted on 3 February 2000, giving effect to the right of access to any information held by Government, as well as any information held by another person who is required for the exercising or protection of any rights. This right is entrenched in the Bill of Rights in the Constitution of South Africa. Where a request is made in terms of The Act, the body to which the request is made is not obliged to release the information, except where The Act expressly provides that the information may or must be released. The Act sets out the requisite procedural issues attached to such request.


Whatsapp Support!

Click on the representative currently listed and available to assist.