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NEED REMOTE SUPPORT?

1

Create a ticket by emailing support@pro2col.co.za with a full description of your request. Alternatively if you don't have access to email, you can create a ticket by clicking the red SUPPORT button below and to the right.
2

Download Teamviewer or Anydesk from the right, then open and leave running until our support session is complete. Do not use the keyboard and mouse during our remote session. (We cannot access your machine without your approval).
3

Submit your RustDesk or Teamviewer ID / PASSWORD or your AnyDesk ADDRESS in reply to the support ticket created or via Whatsapp for Business and we will initiate a remote session for your acceptance.

Note that all remote support work is billable. If you need more information regarding the billing, please enquire via your ticket first!

COMPANY NEWS

Sharing the information around whats happening at Pro2col Lab

UP TO DATE INSIDE INFORMATION. READ IT FIRST HERE.

Please note that updated pricing will apply to all Octotel fibre services from 1 May 2026. The adjustment affects the full range of Octotel packages. We continue to focus on providing dependable connectivity and maintaining the level of performance and support our customers expect, while working closely with our network partners. If you would like
We wish to notify customers that selected Vuma fibre services will increase in price effective 1 April 2026. These adjustments apply only to certain Vuma fibre packages, while several services will remain unchanged. As always, we remain committed to offering stable, high-quality connectivity at competitive pricing. We continue to work closely with our network partners
We would like to inform our customers that Openserve fibre pricing will be adjusted effective 1 April 2026. Openserve, as the underlying fibre network provider, has implemented wholesale pricing changes across selected fibre services. As a result, updated pricing will apply to Openserve-based services from this date. We understand that pricing adjustments are never ideal.

Microsoft Pricing Update

– Effective 1 April 2026 It has been some time since we have seen pricing adjustments from Microsoft. We will therefore be gradually introducing the latest vendor increases, beginning with Microsoft Exchange Online licences, effective 1 April 2026. This phased approach allows us to implement the changes responsibly while minimising impact on your overall monthly billing. Should you
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MTN Notice | Pricing & Package Changes

Please note that MTN will be implementing a pricing increase effective 1 February 2026.As a result, adjusted pricing will apply to MTN-based services from this date. Your current service will continue without interruption and will remain unchanged, aside from the updated pricing. Should you wish to request any package changes, please do so before 25
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To keep you informed, please note that updated service pricing will take effect from 1 February 2026. We aim to ensure you always receive reliable connectivity, expert support and excellent value. We appreciate your continued partnership and remain committed to delivering reliable, high-quality service. Your current package will continue as normal with the updated pricing, unless
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Thinkspeed has implemented a price change, and as a result, there will be an adjustment to your service pricing, effective from 1 November 2025 (Invoiced on 25 October 2025) This change applies across all Thinkspeed home (FTTH) clients. If you are unsure whether this affects your account, or you would like to know the increase
Wanting Fiber, but unsure as to what the options mean and what is right for you ? This article is aimed at explaining and helping you choose the correct package. knowing what you need will allow you to pay for the for what you use rather than having a package you are not utilising to
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We are now offering the next generation wireless security system range of products. The system features easy installation, a user-friendly mobile interface, and powerful components that ensure comprehensive protection against intrusion, blackout, and communication failure. Ajax offers peace of mind with its long battery life and customizable notification options. The product line includes dozens of

Our LTE 5G Packages – Explained

5G coverage maps are generated by MTN based on available tower capacity and signal strength 3D modeling. Certain factors such as device placement and interference from man-made structures and obstructions, weather conditions and vegetation growth may prevent your router from connecting to 5G. In these instances, your device will fallback to 4G LTE-Advanced, with speeds
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Octotel VUMA have implemented a price change, and as a result, there will be adjustment to your service pricing, effective from 1 May 2025  (Invoiced on 25 April 2025) This is affective across all our Octotel home (FTTH) clients. If you are unsure if this affects you or you would like to know the increase to
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VUMA Notice | Pricing Changes

VUMA have implemented a price change, and as a result, there will be adjustment to your service pricing, effective from 1 April 2025  (Invoiced on 25 March 2025) This is affective across all our VUMA home (FTTH) clients. If you are unsure if this affects you or you would like to know the increase to your
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