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NEED REMOTE SUPPORT?

1

Create a ticket by emailing support@pro2col.co.za with a full description of your request. Alternatively if you don't have access to email, you can create a ticket by clicking the red SUPPORT button below and to the right.
2

Download Teamviewer or Anydesk from the right, then open and leave running until our support session is complete. Do not use the keyboard and mouse during our remote session. (We cannot access your machine without your approval).
3

Submit your RustDesk or Teamviewer ID / PASSWORD or your AnyDesk ADDRESS in reply to the support ticket created or via Whatsapp for Business and we will initiate a remote session for your acceptance.

Note that all remote support work is billable. If you need more information regarding the billing, please enquire via your ticket first!

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COMPANY NEWS

Sharing the information around whats happening at Pro2col Lab

UP TO DATE INSIDE INFORMATION. READ IT FIRST HERE.

MTN Notice | Pricing & Package Changes

Please note that MTN will be implementing a pricing increase effective 1 February 2026.As a result, adjusted pricing will apply to MTN-based services from this date. Your current service will continue without interruption and will remain unchanged, aside from the updated pricing. Should you wish to request any package changes, please do so before 25
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FROGFOOT Notice | Pricing & Package Changes

To keep you informed, please note that updated service pricing will take effect from 1 February 2026. We aim to ensure you always receive reliable connectivity, expert support and excellent value. We appreciate your continued partnership and remain committed to delivering reliable, high-quality service. Your current package will continue as normal with the updated pricing, unless
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THINKSPEED Notice | Pricing & Package Changes

Thinkspeed has implemented a price change, and as a result, there will be an adjustment to your service pricing, effective from 1 November 2025 (Invoiced on 25 October 2025) This change applies across all Thinkspeed home (FTTH) clients. If you are unsure whether this affects your account, or you would like to know the increase

Our Fiber Packages & Wifi speeds – Explained

Wanting Fiber, but unsure as to what the options mean and what is right for you ? This article is aimed at explaining and helping you choose the correct package. knowing what you need will allow you to pay for the for what you use rather than having a package you are not utilising to
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Ajax Alarms has now landed in our Portfolio

We are now offering the next generation wireless security system range of products. The system features easy installation, a user-friendly mobile interface, and powerful components that ensure comprehensive protection against intrusion, blackout, and communication failure. Ajax offers peace of mind with its long battery life and customizable notification options. The product line includes dozens of

Our LTE 5G Packages – Explained

5G coverage maps are generated by MTN based on available tower capacity and signal strength 3D modeling. Certain factors such as device placement and interference from man-made structures and obstructions, weather conditions and vegetation growth may prevent your router from connecting to 5G. In these instances, your device will fallback to 4G LTE-Advanced, with speeds
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OCTOTEL Notice | Pricing & Package Changes

Octotel VUMA have implemented a price change, and as a result, there will be adjustment to your service pricing, effective from 1 May 2025  (Invoiced on 25 April 2025) This is affective across all our Octotel home (FTTH) clients. If you are unsure if this affects you or you would like to know the increase to
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VUMA Notice | Pricing Changes

VUMA have implemented a price change, and as a result, there will be adjustment to your service pricing, effective from 1 April 2025  (Invoiced on 25 March 2025) This is affective across all our VUMA home (FTTH) clients. If you are unsure if this affects you or you would like to know the increase to your
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OPENSERVE Notice | Pricing Changes

Openserve and Webconnect have implemented a price change, and as a result, there will be adjustment to your service pricing, effective from 1 April 2025  (Invoiced on 25 March 2025) This is affective across all our openserve home (FTTH) clients. If you are unsure if this affects you or you would like to know the
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Datacenter server relocation

Our Datacenter is relocating and majority of our clients connected with WEB and EMAIL services will be affected. When : Wednesday 08 January 2025 The maintenance window will be from 22:00 – 06:00 SAST. Servers will be downed from 22:00 with the expected downtime for our servers to last up to 120 minutes. The additional
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Frogfoot | Pricing Alignment

We have been informed by Frogfoot of an upcoming price adjustment to your service, which will be effective from 1 February 2025. If you wish to explore other options or make changes to your package, please let us know by 15 January 2025 so that we can arrange the change implementation for you.  If you
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Network Update

Out network operators are implementing some network changes that require a transition from DHCP to PPPOE. What is this? Simply put, its a different way that your router will authenticate your service on the network. In an effort to continue providing the best service to you, this change is necessary to later provide additional features

LOG A REQUEST FOR SUPPORT

Complete this form in detail to generate a ticket for reponse to your fault.
Once submitted, you will receive a reference email in order to continue the path in troubleshooting with our support team.

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