We have approved RustDesk as our primary choice for connecting and supporting our clients. Some of the decisions are based on how complicated the other tools have become for our clients to download, install and then provide the necessary information to us in order to start a remote support session. In addition to this, we
The following steps will guide you through in changing your Huawei AX3 router from DHCP to PPPoE. They are based on default settings of the router with IP address not having changed during setup. Once entered, click on Save to apply the changed settings. *(note if you are connected wirelessly, you may need to reconnect to the
Out network operators are implementing some network changes that require a transition from DHCP to PPPOE. What is this? Simply put, its a different way that your router will authenticate your service on the network. In an effort to continue providing the best service to you, this change is necessary to later provide additional features
We are aligning all our VUMA customers that never received the pricing upgrade when the prices last increased. Existing clients benefitted having us absorb the small increase whilst new customers signed up with the newly adjust pricing. As of 1 May we are adjusting our long standing customers that benefitted by synchronising the billing and
As of 1 April 2024 all our Octotel Business clients will see the following product adjustments. 50/25Mbps – (New Service Option)50/50Mbps – upgrades to 75/75Mbps100/100Mbps – upgrades to 150/150Mbps200/200Mbps – upgrades to 300/200Mbps 400/200Mbps – (New Service Option)1000/100Mbps – upgrades to 1000/200Mbps Should you wish to alter your package to a more suitable product or
The Speed upgrades have made it easy for you to enjoy an even better experience for streaming, gaming and connecting at fast speeds. However, Openserve have informed us that they will be increasing their fibre pricing, so we will simply be passing this increase on to you with no added markup to our benefit. This
